How to Connect to JetBlue Fly-Fi?

JetBlue offers free high-speed Wi-Fi on all flights. Here's your complete guide to connecting and troubleshooting common issues.

Quick Answer:

1. Turn on Wi-Fi
2. Select "Fly-Fi" network
3. Open browser
4. Portal opens automatically
5. Accept terms → Start browsing.

It's completely free on all JetBlue flights!

Connect to Fly-Fi

Step-by-Step Connection Guide

1. Wait for Cruise Altitude

Wait for the captain's announcement that electronic devices are permitted. WiFi becomes available once the aircraft reaches 10,000 feet.

2. Enable WiFi on Your Device

Go to your device settings and turn on WiFi. Make sure Airplane Mode allows WiFi (most devices support this).

3. Select the Fly-Fi Network

Look for the network named "Fly-Fi" in your available WiFi networks and connect to it.

4. Portal Opens Automatically

A connection portal should open automatically. If it doesn't, open your web browser and try to visit any website.

5. Accept Terms & Conditions

Read and accept JetBlue's WiFi terms of service. No payment or registration required!

6. Start Browsing

Now you are connected! Enjoy free high-speed internet throughout your flight.

Troubleshooting Common Issues

Portal Won't Open?

• Try typing jetblue.com in your browser address bar
• Turn WiFi off and back on
• Forget the network and reconnect
• Clear your browser cache or try a different browser
• Restart your device if nothing else works

Connected But No Internet?

• Make sure you accepted the terms and conditions
• Disconnect and reconnect to the network
• Try accessing a simple website like google.com first
• Contact a flight attendant for assistance

Pro Tips for Best Performance

• Download important files before your flight
• Close unnecessary apps running in the background
• Streaming works best at lower quality settings
• Video calls may have delays—use chat when possible
• VPNs can slow down or block the connection

Frequently Asked Questions

Is JetBlue Wi-Fi really free?

Yes! JetBlue offers complimentary high-speed Wi-Fi on all flights. No credit card or payment required. It's called "Fly-Fi" and it's one of JetBlue's signature features.

How fast is JetBlue WiFi?

JetBlue's Fly-Fi offers speeds comparable to home internet—typically 15-30 Mbps. Speeds can vary based on the number of users and flight conditions.

Do I need to create an account?

No account needed! Simply connect to the network and accept the terms. No registration, email, or personal information required.

Can I use WiFi on international flights?

Yes, most JetBlue international flights have Fly-Fi available. However, it may not be available over certain oceanic routes or in some international airspace.

How many devices can I connect?

Most passengers can connect multiple devices simultaneously. However, for best performance, limit active streaming to 1-2 devices at a time.

What if WiFi is not working during my flight?

Alert a flight attendant. They can help troubleshoot or contact the flight deck if there's a technical issue. Occasionally, WiFi may be unavailable due to technical or weather-related issues.

Never Miss Flight Updates Again

Get real-time flight updates about delays, gate changes, and more with FlyFi.app